Terms of Service

Introduction

These Terms of Service (“Terms”) govern your access to and use of the Ailane platform operated by AI Lane Limited (“Ailane”, “we”, “us”, “our”), a company incorporated in England and Wales (Company No. 17035654, ICO Registration No. 00013389720).

By creating an account, purchasing any product, or using any Ailane service, you agree to be bound by these Terms and our Privacy Policy and Complaint Handling Policy, each of which is incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the Ailane platform.

Services

Ailane provides UK employment law risk intelligence through three constitutional index frameworks, a contract compliance analysis service, and an AI intelligence assistant:

• Adverse Claim Exposure Index (ACEI) — deterministic scoring of employer exposure risk across 12 regulatory categories, derived from 130,000+ UK employment tribunal decisions.
• Regulatory Readiness Index (RRI) — assessment of organisational readiness for confirmed regulatory change events across 5 pillars.
• Conduct Credibility Index (CCI) — conduct credibility scoring across 6 components using Bayesian weighting.
• Contract Compliance Analysis — AI-assisted clause-level analysis of employment contracts against UK statutory instruments and empirical tribunal outcome data.
• Knowledge Library — curated access to UK employment legislation, statutory instruments, and regulatory intelligence, with an integrated Workspace for document creation and research.
• Eileen AI Intelligence Assistant — an AI-powered intelligence entity providing factual regulatory information, source-chain reasoning, and Knowledge Library navigation via text chat and, at Governance tier and above, real-time voice conversation and vision-aware dialogue.
• Training Content — pre-recorded and, at Governance tier and above, live interactive employment law training delivered through the platform.

Services are available across four subscription tiers (Operational, Governance, Institutional) and a one-time Contract Compliance Check. Full tier features are set out in our published Feature Matrix.

Nature of Platform and Limitation of Liability

3.1 No Legal Advice

3.2 Nature of Index Scores

All index scores are computed deterministically from publicly available tribunal decisions, legislative data, and enforcement records using constitutional formulae governed by the ACEI v1.0, RRI v1.0, and CCI v1.0 founding constitutions.

• ACEI scores reflect exposure patterns derived from tribunal history and do not assert that any specific employer will or will not face tribunal proceedings.
• RRI scores describe regulatory readiness indicators and do not constitute compliance certification.
• CCI scores reflect conduct credibility patterns and do not constitute a legal assessment of conduct.
• No index score constitutes a guarantee of compliance, legal standing, or immunity from regulatory action.

3.3 Nature of Contract Analysis

Contract compliance findings are produced by AI analysis cross-referenced against statutory instruments and empirical tribunal outcome data. Findings identify areas for review and inform your risk management — they do not certify contractual compliance or confirm legal standing.

3.4 Limitation of Liability

To the maximum extent permitted by applicable law, AI Lane Limited’s aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to AI Lane Limited in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law.

3.5 Voice and Vision Interactions

At Governance tier and above, you may interact with Eileen through real-time voice conversation and, optionally, vision-aware dialogue where Eileen can reference visible dashboard content during the conversation. These interactions are subject to the same intelligence-not-advice boundary as text interactions. Spoken responses from Eileen carry identical legal status to written responses — they are regulatory intelligence outputs, not legal advice.

Voice conversations are processed in real time and are not recorded or stored. Vision-aware dialogue processes your screen content transiently and does not capture, store, or retain any screenshots. Full details of how voice and vision data is processed are set out in our Privacy Policy §6.

Voice interaction is entirely optional. All platform features are fully accessible via text. Voice is off by default and must be actively enabled by you.

3.6 AI Provider Architecture

Ailane uses multiple AI providers to deliver different platform capabilities. Compliance analysis, Eileen text intelligence, and document processing are powered by Anthropic (Claude API). Real-time voice conversation and vision-aware dialogue are powered by Google DeepMind (Gemini Live API). The assignment of AI providers to specific capabilities is an operational decision and may change. All AI providers operate under contractual data processing terms that prohibit the use of your data for model training on paid API tiers.

No AI provider computes, modifies, or accesses index scores (ACEI, RRI, CCI). Index computation is governed exclusively by the founding constitutions and is independent of any AI provider’s model.

Quality Assurance and Validation Framework

4.1 Three-Pass Validation Architecture

Contract compliance analysis is produced through a three-pass validation sequence:

1. Primary AI analysis — production system prompt applied to the uploaded document, generating clause-level findings and severity classifications.
2. Deterministic rules engine — model-independent validation including statute citation checks, clause heat score consistency checks, tribunal signal grounding checks, and legislative currency checks.
3. Tribunal signal ground truth — cross-referencing against empirical tribunal clause signals derived from the Ailane tribunal decision dataset (130,000+ decisions).

This architecture is governed by AILANE-SPEC-QAI-001 v1.0 (Quality Assurance and Continuous Improvement Framework).

4.2 Grounded and Ungrounded Findings

A finding is “grounded” where it is corroborated by a tribunal clause signal in the Ailane dataset with a material claimant win rate for that clause type. A finding is “ungrounded” where no such signal yet exists for that clause type.

Ungrounded findings are delivered with a caveat label indicating indicative-only confidence. Ungrounded status does not mean the finding is incorrect — it means the tribunal evidence base for that specific clause type is not yet sufficiently populated to provide statistical corroboration. As the platform’s deep-enrichment pipeline extends coverage, the proportion of grounded findings increases continuously.

4.3 Two Failure Modes

For the purposes of these Terms, two distinct failure modes govern quality complaints and refund eligibility:

4.4 Stored Contract Monitoring — Governance and Institutional Tiers

For Governance and Institutional subscribers, all contracts stored in the Document Vault are subject to automated weekly re-analysis every Sunday at 06:00 UTC. Where new tribunal signals, updated clause scores, or new legislative changes indicate a risk not identified in a prior scan, you are notified proactively.

This weekly re-analysis commitment is fixed as a platform standard and is not configurable. It addresses regulatory drift — the process by which a previously reviewed contract develops new risk as the legislative and tribunal landscape evolves.

4.5 Prompt Change Governance

Material changes to the AI analysis prompt — including changes to severity classification logic, clause categories analysed, or legislative references — are subject to a constitutional gate process. No material prompt change is deployed to production without passing the canonical test suite on both the primary and secondary model architectures, CEO review, and registration in the Ailane Amendment Register (AILANE-AMD-REG-001). This commitment is a service quality assurance for you as a client.

Accounts and Access

5.1 Account Registration

To access paid features, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5.2 Organisational Accounts

Governance and Institutional tier subscriptions may include multiple user seats under a single organisational account. The organisation administrator may manage user access but may not access individual users’ personal Knowledge Library content. See §10 for full detail.

5.3 Account Termination

You may terminate your account at any time. We may suspend or terminate your account where you breach these Terms, where required by law, or where continued operation poses risk to other users or the platform. We will provide reasonable notice except where immediate termination is required for security or legal reasons.

5.4 Device Permissions

Certain platform features require access to your device’s capabilities:

• Microphone access: Required for voice conversation with Eileen (Governance tier and above). Your browser will request microphone permission when you first activate voice. You may revoke this permission at any time through your browser settings. Voice is off by default.
• Screen sharing: Optional, for vision-aware dialogue with Eileen. Requires a separate, explicit permission grant each time you activate it. Screen sharing transmits only your screen content (not your camera) to enable Eileen to reference visible dashboard data during conversation. You may end screen sharing at any time.

You are not required to grant either permission. All platform features are fully accessible via text input without microphone or screen sharing enabled.

Subscriptions and Payment

6.1 One-Time Products

Contract Compliance Check (£39) is a one-time scan product. Payment is collected at the point of purchase. No subscription is created.

6.2 Subscription Tiers

Operational (£199/month), Governance (£799/month), and Institutional (custom) subscriptions are billed in advance on a monthly basis. Subscription features are as published in the current Feature Matrix at the time of subscription.

6.3 Price Changes

We may change subscription prices by giving you at least 30 days’ written notice. Continued use of the service after the price change takes effect constitutes acceptance of the new price.

6.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. You retain access until the end of the paid period. No pro-rata refund is issued for unused days in the current cycle unless cancellation follows a qualifying quality event as defined in §7.

6.5 Consumer Rights Act 2015 — 14-Day Statutory Right

Complaints, Quality Disputes and Refund Policy

7.1 Complaint Handling Policy

Our full Complaint Handling Policy is published at ailane.ai/complaints/ and is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Complaint Handling Policy on matters of complaint procedure, the Complaint Handling Policy prevails.

7.2 AI-Assisted Dispute Resolution

By agreeing to these Terms, you consent to your complaint or refund request being initially evaluated by our AI Dispute Resolution Agent (ADRA). ADRA is an AI-powered resolution system that assesses your complaint against the evidence on record and our published policies. It operates within strictly defined authority limits and produces reasoned, auditable decisions.

You have the right to request human review of any ADRA determination. Escalated cases are reviewed by senior management. Full details of the escalation process are set out in our Complaint Handling Policy.

7.3 Quality Complaint Window — Three-Timestamp Framework

Quality complaints — disputes about the accuracy or completeness of a compliance finding — are evaluated against the following framework. The applicable complaint window depends on the nature of the alleged failure:

7.4 Refund Policy

Automatic Refund on Platform Failure — Contract Compliance Check

• Where the analysis pipeline encounters a technical error on your Contract Compliance Check, a full refund is issued automatically at the point of failure — no complaint, claim, or further action is required from you.
• A refund confirmation email is sent to you simultaneously with the error notification.
• Refunds are returned to your original payment method and typically appear within 3–5 working days, subject to your bank’s processing times.
• Where a confirmed Failure Mode B analytical error is identified through the quality assurance framework, a full automatic refund is issued within 4 hours of Failure Mode B confirmation.

Operational tier (£199/month)

Where a confirmed Failure Mode B event is identified on a single document, a service credit equivalent to one month’s subscription is applied to your account. Access continues uninterrupted.

Governance tier (£799/month)

Where a confirmed Failure Mode B event is identified on a single clause in a single document within a multi-document estate, the primary remediation is an enhanced review of the disputed document and a proactive scan of that clause type across your full document estate at no charge. Updated findings are delivered to your Document Vault. A partial service credit may be applied at CEO discretion where the miss is material and systemic. A full refund is not issued for a single-document miss within a multi-document estate.

Institutional tier

Quality events at Institutional tier are governed by your individual Service Level Agreement.

Service-used refund requests

Where a scan has been completed, refund requests are evaluated by ADRA against the following criteria:

• Service not used within 14 days: Full refund (Consumer Rights Act 2015).
• Service used, request within 14 days: Partial or decline — ADRA evaluates usage evidence and may offer goodwill credit.
• Service used, request after 14 days: Decline with explanation.
• Technical failure attributable to Ailane: For one-off checks: refund issued automatically at point of failure — no complaint required. For subscription tier errors: ADRA reviews incident log, CEO notified immediately.
• Client error (wrong product, duplicate purchase) within 14 days: Full refund as goodwill policy.

Subscription cancellation refunds

• Cancelled before next billing cycle: Pro-rata credit for unused period. Access terminates at cycle end.
• Billing already processed: Decline under standard subscription terms. Goodwill credit at ADRA discretion if requested within 48 hours of billing.

7.5 Abuse Prevention

• One complaint resolution per client per 12-month period.
• Complaints must reference a specific clause and a specific alleged miss — general dissatisfaction does not qualify.
• Repeat complaints on the same scan session are aggregated, not multiplied. One refund per session maximum.
• Where legal proceedings citing the platform output are active, the complaint is suspended pending legal resolution.

Legal Referral Arrangements

8.1 Referral Disclosure

Where platform findings indicate material risk, or where you request a referral, Ailane may suggest that you consult a qualified employment law solicitor. Where Ailane facilitates an introduction to a regulated legal partner, Ailane receives a referral fee from that partner.

This arrangement has no influence on the findings produced by Ailane’s constitutional frameworks, which are deterministic and based on publicly available data. You are under no obligation to engage any referred legal partner. This disclosure is made in accordance with applicable regulations governing referral arrangements.

The existence of referral arrangements does not affect the independence, accuracy, or constitutional basis of any platform output.

8.2 Spoken Referral Disclosure

Where Eileen offers a legal referral during a voice conversation, the same disclosure is delivered verbally. The spoken disclosure conveys the same substance as the written disclosure above — specifically, that Ailane receives a referral fee, that this has no influence on compliance findings, and that you are under no obligation to engage the referred solicitor.

Data and Privacy

Our full data practices, including lawful processing bases, your rights under UK GDPR, and data retention schedules, are set out in our Privacy Policy. Key provisions relevant to your use of the platform:

• We process your personal data under UK GDPR and the Data Protection Act 2018.
• Compliance scan session data is subject to a 30-day retention period for findings data.
• Complaint and refund records are retained for 7 years from case closure for regulatory compliance purposes.
• Voice conversation audio is processed transiently in real time and is not recorded or stored by Ailane or our voice processing provider.
• Vision-aware dialogue processes your screen content transiently and does not capture, store, or retain any screenshots.
• Personal identifiers are stripped from documents before they are sent to AI providers for analysis. AI providers operate under contractual terms prohibiting the use of your data for model training on paid API tiers.
• You have rights to access, erasure, portability, objection, and restriction of processing. See our Privacy Policy for implementation details.
• AI Lane Limited is registered with the Information Commissioner’s Office: ICO Reg. No. 00013389720.

Employer Access to Personal Knowledge Library Content

Such content is processed under a separate contract between AI Lane Limited and the individual user. The employer’s subscription contract governs only content created under the organisational subscription, as designated by the organisation administrator’s visibility settings.

AI Lane Limited will not disclose personal-flagged content to any employer, organisation administrator, or third party without the individual user’s explicit written consent, except as required by law.

For legal professionals, Ailane’s visibility architecture is designed to protect potentially privileged material from inadvertent employer access. Legal professionals are advised to maintain personal Knowledge Library accounts for privileged research and to exercise explicit control over any sharing decisions.

Data Processing Agreement — Governance and Institutional Tiers

The DPA is a legal prerequisite, not a commercial option. It governs the processing of personal data relating to your employees in accordance with UK GDPR and the Data Protection Act 2018. Document Vault access will not be enabled until a valid DPA is in place.

To request a DPA, contact [email protected].

Intellectual Property

12.1 Ailane Content

All content, software, algorithms, constitutional frameworks, index methodologies, and materials provided by Ailane are the intellectual property of AI Lane Limited or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes during your subscription period.

12.2 Your Content

You retain ownership of all documents and materials you upload to the platform. By uploading content, you grant Ailane a limited licence to process that content for the purpose of providing the services you have purchased. We do not use your uploaded documents to train AI models.

12.3 Platform Outputs

Compliance findings, index scores, and other platform outputs generated from your uploaded content are provided to you for your internal use. You may use these outputs for your own compliance management purposes but may not resell or redistribute them.

Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of applicable law.
• Attempt to reverse-engineer, decompile, or extract Ailane’s algorithms, constitutional formulae, or proprietary methodologies.
• Upload malicious content, or content designed to circumvent the platform’s analysis.
• Share your account credentials with unauthorised persons.
• Use the platform to generate outputs that you represent as legal advice.
• Engage in automated scraping or bulk extraction of platform data beyond what is permitted by your API access tier.
• Misrepresent Ailane’s platform outputs in any public communication, legal proceeding, or regulatory submission.
• Use voice interaction features to record, capture, or redistribute Eileen’s spoken responses outside the platform without written permission from AI Lane Limited.
• Attempt to manipulate Eileen’s voice or text responses to produce output that crosses the intelligence/advice boundary, or to elicit content that contradicts the platform’s constitutional guardrails.
• Share your screen during a voice session for the purpose of exposing Eileen to content unrelated to employment law compliance, or to attempt to extract capabilities beyond the platform’s intended scope.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Ailane shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption, arising from your use of the platform.
• Ailane’s aggregate liability for any claim arising from your use of the platform is capped at the total fees paid by you in the 12 months preceding the claim.
• The platform is provided on an “as is” basis. Ailane does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms that cannot be resolved through our Complaint Handling Policy process shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause limits your rights under consumer protection legislation applicable in your jurisdiction.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 14 days before the changes take effect. Your continued use of the platform after that date constitutes acceptance of the updated Terms.

The current version of these Terms, together with the version date, is always available at ailane.ai/terms/. The version date displayed at the top of this page reflects the most recent revision.

Contact

AI Lane Limited
Company No. 17035654  ·  ICO Reg. No. 00013389720
UK Trademark No. UK00004347220  ·  ailane.ai